Shipping policy

Shipping Policy

Thank you for choosing Cunou.shop for your enamel pins, scarf magnets, tote bags, stickers, and more! We're excited to serve you with our eclectic range of products and reliable shipping services provided through our trusted partner, Ship Rocket. Here's what you need to know about our shipping process:

  1. Processing Time:

    • Orders are typically processed and dispatched within 1-3 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotions, but we always strive to get your order to you as quickly as possible.

  2. Shipping Rates:

    • We offer flat-rate shipping fees based on your location and the weight of your order. Shipping rates will be calculated at checkout for your convenience.

  3. Shipping Methods:

    • Through our partnership with Ship Rocket, we offer various shipping options, including standard and expedited shipping, to ensure your order reaches you in a timely manner.

  4. Estimated Delivery Time:

    • Delivery times vary depending on your location and the shipping method selected. Typically, domestic orders (within the same country) may take 1-3 business days for standard shipping and 1 business days for expedited shipping. International orders may take 7-21 business days, subject to customs clearance and local postal services.

  5. Order Tracking:

    • Once your order has been dispatched, you will receive a confirmation email containing a tracking number and instructions on how to track your shipment through Ship Rocket's platform. Please allow up to 24 hours for tracking information to be updated by the courier.

  6. Shipping Restrictions:

    • While we endeavor to ship to most countries worldwide, there may be certain regions with shipping restrictions or requirements for customs clearance. If you have concerns about shipping to your location, please contact our customer support team for assistance.

  7. Customs and Import Duties:

    • International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your local customs office for more information on potential charges before placing your order.

  8. Incomplete or Incorrect Address:

    • It is crucial to provide accurate shipping information during checkout. Cunou.shop and Ship Rocket are not liable for orders shipped to incomplete or incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately for assistance.

  9. Lost or Stolen Packages:

    • In the rare event that your package is lost or stolen after being confirmed delivered to the address entered for an order, please contact Ship Rocket directly with your tracking number to file a claim. Our customer support team is available to assist you in resolving any issues that may arise during the shipping process.

  10. Returns and Refunds:

    • For information on returns and refunds, please refer to our Returns and Refunds Policy.

If you have any further questions or require assistance regarding our Shipping Policy or the shipping process facilitated by Ship Rocket, please don't hesitate to contact our customer support team at info@cunou.shop or through our contact form on the website. We're here to ensure a seamless shopping experience for you at Cunou.shop!

Thank you for shopping with us!